1. Scope and Parties
These General Terms and Conditions ("Terms") govern the use of the Aaatable platform, accessible at https://aaatable.com (the "Platform"), operated by Aaatable, a company registered in Switzerland.
The Platform serves two categories of users:
- Restaurant Operators ("Operators"): restaurant owners and their staff members who register an account on Aaatable to manage their restaurant, menus, and orders.
- Customers ("Customers"): diners who browse restaurant menus and place orders. Customers do not create an account on Aaatable — they interact with the Platform as guests through individual restaurant pages.
By creating an Operator account, or by placing an order as a Customer, you agree to be bound by these Terms.
2. Description of Services
2.1 For Restaurant Operators
The Platform provides restaurant management and online ordering tools, including but not limited to:
- Digital QR menu creation and management
- Online ordering and payment processing
- Point of Sale (POS) and Kitchen Display (KDS) tools
- Table reservation management
- Analytics and reporting
Features available to each Operator depend on the subscription plan selected (Free, E-Commerce, CRM, or VIP).
2.2 For Customers
Customers can browse restaurant menus, place orders for delivery or pickup, make table reservations, and pay online — all without creating an account. The ordering experience is provided through each restaurant's dedicated page on the Platform.
3. Accounts and Registration
3.1 Operator Accounts
Restaurant Operators must register an account and provide accurate and complete information. Each Operator is responsible for maintaining the confidentiality of their account credentials and must notify us immediately of any unauthorised use.
Operators may invite staff members to access their restaurant management dashboard. The Operator remains responsible for their staff's actions on the Platform.
We reserve the right to suspend or terminate Operator accounts that violate these Terms or provide false information.
3.2 Customer Access
Customers do not create accounts on Aaatable. When placing an order, Customers provide the information necessary to fulfil that order (name, phone number, delivery address if applicable). This data is collected on a per-order basis and is associated with the restaurant processing the order.
4. Subscription Plans and Pricing
This section applies to Restaurant Operators only.
The Platform offers several subscription tiers with different features and pricing. Plan details, including prices in CHF, are displayed on the billing page.
- Plans renew automatically at the end of each billing period (monthly or yearly).
- Price changes will be communicated at least 30 days in advance.
- Downgrading a plan may result in the loss of access to certain features.
- Add-on modules may be purchased separately at the prices indicated on the Platform.
5. Payment Terms
5.1 Operator Subscriptions
All subscription prices are quoted in Swiss Francs (CHF) unless otherwise indicated. Payments are processed securely through our payment partners. Invoices are issued electronically.
In the event of non-payment, we reserve the right to suspend access to the Platform after a reminder period of 14 days.
5.2 Customer Orders
When Customers pay for orders online, payments are processed securely through the restaurant's configured payment provider (e.g. Stripe). Aaatable facilitates the transaction but the commercial relationship for the order is between the Customer and the restaurant.
6. User Obligations
6.1 Restaurant Operators
As an Operator, you agree to:
- Use the Platform only for lawful purposes and in accordance with these Terms
- Not upload content that is illegal, defamatory, or infringes third-party rights
- Ensure that menu items and prices displayed are accurate and up to date
- Comply with all applicable food safety and hygiene regulations
- Not attempt to reverse-engineer, copy, or interfere with the Platform
- Handle Customer personal data in compliance with applicable data protection laws
6.2 Customers
As a Customer, you agree to:
- Provide accurate contact and delivery information when placing orders
- Not misuse the ordering system or submit fraudulent orders
- Resolve disputes regarding order fulfilment directly with the restaurant
7. Intellectual Property
All content, software, designs, and trademarks on the Platform are the property of Aaatable or its licensors. Operators retain ownership of their own content (menus, images, etc.) but grant Aaatable a non-exclusive licence to display and process such content within the Platform.
8. Limitation of Liability
The Platform is provided "as is". To the maximum extent permitted by Swiss law:
- We do not guarantee uninterrupted or error-free service.
- We are not liable for indirect, incidental, or consequential damages.
- Our total liability towards Operators is limited to the subscription fees paid in the 12 months preceding the claim.
- We are not responsible for disputes between restaurants and their Customers, including order quality, delivery, or refunds.
- We are not responsible for the accuracy of menu items, prices, or allergen information published by Operators.
9. Data Protection
We process personal data in accordance with the Swiss Federal Act on Data Protection (nFADP/DSG) and the EU General Data Protection Regulation (GDPR) where applicable. For full details, please refer to our Privacy Policy.
10. Termination
10.1 Operator Accounts
Either party may terminate the agreement at any time. Upon termination:
- Access to the Platform will be revoked at the end of the current billing period.
- Operators may export their data within 30 days of termination.
- We reserve the right to delete Operator data 90 days after account closure.
10.2 Customer Data
Since Customers do not hold accounts, there is no account to terminate. Customer order data is retained as described in our Privacy Policy.
11. Modifications to Terms
We may update these Terms from time to time. Operators will be notified of material changes via email or in-app notification at least 30 days before the changes take effect. Updated Terms will also be published on this page. Continued use of the Platform after the effective date constitutes acceptance of the updated Terms.
12. Governing Law and Jurisdiction
These Terms are governed by the laws of Switzerland. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of the Canton of Neuchâtel, Switzerland.
13. Contact
For questions regarding these Terms, please contact us at: [email protected]
Last updated: March 2026